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Guarantee - Our Family’s Promise
We have been growing premium, fresh fruit for over 100 years, and grow every piece of fruit in our fruit gifts on our own farms. We harvest every piece of premium fruit by hand for your fruit gifts. Our family stands behind every fruit gift and gourmet gift we ship.
We promise to provide top-notch customer service and the finest products - guaranteed. If you or your gift recipient is not satisfied with your fruit gift we will make it right by replacing it or providing a refund.
Order Online
To order online, go to the “SHOP” page and select the fresh fruit or gourmet items you want, then click the “Add To Cart” button. We provide a secure and convenient online system for your order process. Our simple online ordering system will take you step by step through the order process. We provide you with the option to order without an account, if you are sending a gift to a single recipient. You may also create your own account, which allows you to ship gifts to multiple recipients. Creating your own account has many benefits. It gives you the ability to create and save your address book so you can send future orders easily. Other personal account management features include viewing your order history and tracking orders.
If you experience any challenges during your order process, we invite you to call the Toll Free number listed below, and one of our customer service associates will assist you.
Our Contact Information
Donate Fruit®
P.O. Box 996
Medford, OR 97501
Toll Free Number: 1-877-740-PEAR (7327)
Fax Number: 1-541-772-2135
customerservice@donatefruit.com
Substitutions
Premium pears are available August through April. D’anjou and Bartlett pears may be used for substitutions during the spring months.
Shipping Information
We offer standard delivery on all of our products to locations in the Continental United States. The $9.95 shipping offer applies to standard delivery only. When using our standard shipping offer, your order will arrive 5-7 business days or less, including order processing. During the Christmas holiday, we cannot guarantee delivery by December 24, when requesting standard ground delivery after December 19.
We cannot guarantee that your gift will arrive on a particular day. We do not consider weekends or holidays as a shipping day or a transit day.
Upon receipt, orders will be processed within 1-2 business days. To expedite your order, you can upgrade to 2-Day Express, Overnight, Priority Overnight or Saturday delivery at the following rates in the Continental United States on a per gift basis:
Standard Delivery $9.95
2 Day Express $15.95
Standard Overnight $22.95
Priority Overnight $27.95
Saturday Delivery $32.95
Please visit FedEx.com for specific information about each of these priority services. These rates are subject to change at any time.
Gift shipments to Alaska and Hawaii are only available when ordered with 2 Day Express, Standard Overnight, Priority Overnight, and Saturday Delivery as available. Please check services available to a particular address at FedEx.com.
Gifts delivered to a residence do not require a signature. Packages will be left by FedEx at the recipient’s residence. We cannot reimburse for a late shipment due to wrong addresses provided by customers or due to weather conditions. We cannot ship to post office boxes or APO addresses.
For large orders and international orders please contact us for special delivery and pickup options.
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